OUR STORE POLICIES
Each EK Heritage saree is thoughtfully selected and carefully checked before dispatch.
Before placing your order
Checkout records your order request. Our team will contact you to confirm availability, shipping and payment before the order is finalised.
Returns & Exchanges
Because our sarees are limited, carefully sourced pieces, we do not accept returns or exchanges for change of mind, personal preference, colour variation caused by different screens, or natural irregularities that are characteristic of handcrafted textiles.
DAMAGED, INCORRECT OR MATERIALLY DIFFERENT ORDER
Report the concern within 2 calendar days of delivery
If your saree arrives damaged, incorrect or materially different from the confirmed order, please email support@ekheritage.com within 2 calendar days of delivery.
- Your order number
- Clear photographs of the issue
- A clear, continuous unboxing video recorded from before the sealed package is opened, showing the shipping label, packaging and the issue
These details are required for us to assess and verify the claim. We will review your concern and guide you personally. This policy does not affect any rights available under applicable consumer law.
Cancellations
Please contact us immediately if you need to change or cancel an order request. Once payment has been confirmed or dispatch preparation has begun, cancellation may no longer be possible.
Shipping
INDIA
Complimentary delivery
Complimentary shipping is available across India. Delivery details are shared after your order and payment are confirmed.
INTERNATIONAL
Worldwide delivery
Worldwide shipping is available. Additional shipping charges, duties and taxes may apply and will be discussed before payment is confirmed.
Need assistance?
Email support@ekheritage.com and our team will guide you personally.